IACS provides timely, value-added
services and time-saving automation that furthers the well being of our
clients. Some examples are mentioned below.
Customer Service
IACS clients and their customers experience prompt, professional
service. All customers are contacted within 24 hours
with most receiving same day contact. In addition, customers
are sent a written confirmation of assignment and a FAQ (frequently
asked questions) letter that answers many of their most pressing
questions. Customers have expressed great satisfaction
in having this information in hand and on hand for future
reference. This practice saves adjusters hours every
day in terms of fewer phone calls and reduced call duration
answering the same standard questions over and over.
Login Profiles
Login profiles enable IACS clients, staff and affiliates convenient
access to information and resources relevant specifically
to them. Through login access greater efficiencies and options
can be realized.
Client contact information,
frequent choices and assignment handling guidelines are retained
in their profile, thus eliminating data entry redundancy.
On-line assignment methodology reduces time and expense over
conventional faxing and enables immediate assignment confirmation
and tracking by confirmation number.
IACS staff and affiliates are able
to access specific resources and easy lookup information relevant and
helpful to them. Login profiles are just one of the many advantages
of using IACS for your outsource needs.
On-line Scheduling
IACS and its clients can now book drive-in inspection appointments
for their customers in real-time on-line. Drive-in inspections
afford meaningful, measurable expense savings over conventional field
inspection assignments. Also, it is widely known that busy DRP shops
often cannot get to customer vehicles soon enough and added rental days
and sometimes weeks are needlessly incurred on "drivable"
vehicles.
With today's busy lifestyle, customers
are often pleased to have another option. They are able to get their
vehicle inspection done on their schedule and leave highly satisfied
with the necessary documentation in hand to more quickly move the process
along. Further, they are able to bring their vehicle in for repairs
when the shop is ready for them thus minimizing rental days.
Real-Time Data
IACS client managers and supervisors will have the option
of securely viewing current statistical information on line
24/7.
XML Data Exchange
Two-way end-to-end XML data exchange will be an available and
quickly implemented standard option. IACS can now validate against any
client specific XML Schema and, in the near future, process workflow
in client specific forms and formats as well as Acord XML industry standards.
This methodology saves time and reduces expense for all.
